Management Assignment

date turn on 1 duty assignment 1 Due date 26 November 2012 coerage Units 12 Length The essential length of the es grade-type nouss should non exceed 2,000 words. Those exceptional(a) the upper word limit impart be strictly penalized. Question 1 (20 marks) For each of the pursuit ten sub-questions, assume the best coiffe. Each correct answer is worth 2 marks. 1 basket Maker determinations ph nonp aril surveys to gather node feedback or so improvement and timbre. This is an sheath of the prudence give out of ________. A designning B leading C organizing D supreme Paul Chan is the President of WV Railroad. His governing body faces issues re of lated to the environment, regime regulation, and competition. He entrust urgency to affirm primarily on his ________. A conceptual skills B technical skills C human skills D supreme skills 3 Which of the next is not an ensample of a constituency that makes up the specific environment? A customers B socio- heatheni sh fixingss C suppliers D competitors 2 MGT B240 Principles and Practices of focusing 4 Which of these is a major criticism of scientific instruction?A It ignored the impact of compensation on performance. B It overemphasized individual differences. C It overemphasized the watchword of workers. D It ignored the shamionate scope of work. 5 Bierderlack has a policy stating that some(prenominal) than than three absences in a six-month blockage sh completely in wholly turn out in a suspension. Erin, the four few-in-hand, has exactly decided to suspend virtuoso of her firing employees for violating this policy. This is an example of ________. A a programmed finish B a nonprogrammed decision C an insignifi batcht decision D poor acceptable carry off management 6 Kari is a manager at MySize Clo liaison.Her descent is very confused and she feels that she does not assimilate enough clock clock to identify and/or serve only the learning she makefully to make decisions. Karis situation is roughly consistent with which of the pas cartridge holder concepts? A bounded rationality B the classical model of decision devising C brainstorming D scientific management 7 Which of the pursuit is an example of a procedure? A Without exception, on the whole employees in customer-facing roles essential be formally attired at all times. B Before going on a leave of absence, fill in the lotion form available on the unions online leave management schema.All applications give be approved/rejected at bottom twain days by the employees immediate supervisor. C We promote from within, whenever possible. If satis occurrenceory appli give the axets be available internally, a job posting will be issued by the HR department providing the necessary enlarge most all vacancies. D Employees working(a) with power tools mustiness wear safety device glasses at all times. subsidisation File 3 8 Sophie is in charge of recruitment at her conjunction. Du ring a particular inter becharm, the first thing Sophie discover about the applicant was that he was improperly attired.Though the candidate possessed the necessary qualifications and in effect answered all her questions, Sophie rejected him. This is an example of the ________. A randomness bias B self-serving bias C anchoring effect D representation bias scan the come withing scenario and wherefore answer questions 9 to 10 Tom has honest been promoted to chief engineering science pipr at his come with, Global tech Solutions, Inc. His first assignment is to identify four project managers in the party who be likely to successfully manage fresh projects. Tom selects Robert, Frank, Sue, and Jan, who all be unsanded-fashioned graduates from a topical anesthetic university.He informs them about a current situation. 9 During a intervention about e- commerce, Robert tells Tom that he understands that e- railway line is a comprehensive term describing the way an organizatio n does its work by using ________ in order to competently and effectually strain its goals. A internationalization of the foodstuffplace B innovation and developing C electronic linkages with key constituencies D entrepreneurship and leadership skills 10 Discussing the three categories of e- note was not difficult. Tom hardly stated that the three categories included all of the following except ________.A e- melodic line enhanced B e-business enablight-emitting diode C total e-business D cross-section(a) e-business 4 MGT B240 Principles and Practices of Management Question 2 (20 marks) a In your ingest words, apologize why the Hawthorne Studies were so critical to management history. (10 marks) Read the following article and then answer the questions down the stairs the box intelligence information of Steve Jobss death on Wednesday, 5 October 2011 drove the Apple Inc. (Apple) section footing down to a greater extent(prenominal)(prenominal) than 5% on the Frankfurt s triving market the following morning. Steve Jobs is Apples co-founder and ex-chief operating officer.Jobs was ousted from the alliance in 1985 and went on to operate a raw(a) business, animation studio Pixar, before travel to Apple in 1997. Apple was secure bankruptcy then and worth just $2 billion. But then it came up with many an(prenominal) sophisticated and everyday proceedss including iPods, iPhones and iPads. Jobs is regarded as the mastermind behind this empire of products that revolutionized computing, telephony and the music indus establish. Apples lineage price has risen to a greater extent than 9,000% since Jobs returned in 1997. Tim Cook, who took over as new chief executive officer in August 2011, to a fault stop up being the high schoolest paid CEO in America.Cooks pay portion was valued at more than all of the next nine highest paid CEOs of 2010 open (in US), at about $356 million. Required excuse whether the stakeh octogenarianers of Apple Inc. hold t he omnipotent view or the symbolic view of managers powers. What ostracise consequence might result from upholding the particular viewpoint identified from the article? (Hint Your countersign should draw on relevant information from the article much(prenominal) as the stock performance and the pay package for Jobs successor. ) (10 marks) b Question 3 (30 marks) Discuss how a manager can make corking use of the relevant k at one timeledge about Hofstedes national civilisation veracious example to better manage workers/subordinates who came from i a high power distance gloss ii a low suspense avoidance culture or collar an individualistic culture. (15 marks) Assignment File 5 b Read the following shortly article and then answer the questions below the box On 13 declination 2011, Hongkong electrical Ltd and China Light & forcefulness HK Ltd (CLP) announced power-rate increases higher than the rate of inflation. Hongkong Electric said it would raise rates by 6. 3%. CLP pre sented a 9. % increase, effective 1 January 2012. The size of the increases sparked widespread dissatisf exploit in the territory. The head Executive, Donald Tsang, urged both power companies to consider their fond responsibility and to ensure they dont cause hardship to the public with their proposed tax increases. Bowing to public evokeure, CLP later take down its planned increase to 7. 4% by deducting the increase for fuel exist. Required CLPs action to lay down its planned tariff hike is most compatible with which of the following ideas? Explain and elaborate your view on each idea. social obligation ii social responsiveness or common chord social responsibility. (15 marks) Question 4 (30 marks) Read the following case and answer the questions that follow Case Out of control With a general recall of some 8 million cars and 51 deaths that US regulators say become been caused by mechanical break downures in its cars, Toyota Motor Corporation faces a bodied crisis of epic proportions. What happened at the car society that had concludingly compassd the title of worlds largest car producer? (It overtook General Motors in 2008. ) What factors contri justed to the mess it now found itself in?At the core of Toyotas manufacturing prowess is the Toyota Production System (TPS), which has long been touted and hero-worship as a model of somatic efficiency and fiber. quaternion management principles (the 4P model) were at the core of TPS and guided employees problem solving, pot and partners, process, and philosophy. The idea behind these principles was that Good thought process means Good Product. Taiichi Ohno, a longtime(prenominal) Toyota executive, is widely credited as the innovative genius behind TPS. During the 1950s, Ohno, along with a small 6 MGT B240 Principles and Practices of Management ore of early(a) Toyota executives, developed several principles of car-making efficiency that became what is now jockeyn as lean manufacturing and just-in-time scrutinize management. Ohnos ideas not only changed the car industry, they changed latetwentieth-century manufacturing. At the very core of these concepts were aid to detail and a noble frugality. However, over the classs, it appears that Toyotas executives slowly lost the white of that approach as the once- disruptive commitment to timber embedded in Toyotas corporeal culture became lost in its warring moves to grow market sh be and achieve productivity gains.From about 1995 to 2009, Toyota embarked on the most aggressive overseas involutions in self-propelled history and at the same time had a laser-like unparalleled focus on new costs. Four major cost-cutting and expansion endeavours severely strained organizational processes and employees. oneness initiative was localized manufacturing. Started in the late 1990s, Toyota established manufacturing hubs in Asia, North America, and Europe. much(prenominal) an approach meant relying more on local sup pliers and design teams to tailor cars to local tastes.An some other initiative was called Construction of Cost Competitiveness for the twenty-first Century, or CCC21. It was a massive cost reduction program. Through an ongoing process of redesigning parts and working with suppliers, more than $10 billion of nest egg were achieved. The Value revolution initiative was a more challenging version of CCC21. Under this program, more savings were achieved by making the entire growing process cheaper and by further cutting parts and production costs.And finally, the Global 15 initiative was a master orbicular plan for attaining a 15% sh ar of the global car market by 2010. As of mid-2010, Toyota had an 11. 7% shargon of the worldwide car market. However, this combination of high- speed global growth and ambitious cost cuts led to the quality lapses that tarnished the once-mighty brand. Toyotas professorship, Akio Toyoda apologized for the bon tons actions and said, We pursued gro wth over the speed at which we were able to develop our volume and our organization.I regret that this has resulted in the safety issues expound in the recalls we face today, and I am deeply sorry for any accidents that Toyota drivers slang experienced. So what is Toyota doing to remedy its problems? In extension to the massive recall, the guilds president says that it is conditionting up a system to respond more quickly to complaints. In fact, the automaker has promised to give regional executives a bigger role in publicize recalls based on local consumer complaints, although Mr Toyoda says that the final decisions regarding recalls with continue to be made in Japan.The friendship is also holding twiceyearly global quality meetings and more frequent regional quality meetings. And finally, the community is re-committing itself to better dressing employees in quality control. Assignment File 7 Required a victimisation the s notwithstanding(a) dimensions of organizational culture (Exhibit 2. 5 of your textbook) and information from the case, describe the culture at Toyota Motor Corporation. Why do you envisage this type of culture might be serious to a car maker? 8 marks) How do you speculate a long-standing culture that had much(prenominal)(prenominal) a strong commitment to quality lost its magnate to influence employee behaviours and actions? What lesson can be intimate about organizational culture from this? Explain. (8 marks) taking the go withs stakeholders into consideration, do you think it was grave for Mr Toyoda to apologize for the unions decisions? Why? (6 marks) What could other organizations learn from Toyotas experiences about the importance of organizational culture? (8 marks) b c d guide-go Robbins, S P and Coulter, M, Management, 11th edn, 9394.Related article while Management Work FileManagement AssignmentContent 1. Introduction 1. 1) About Herbalife 1. 2) commission of Herbalife 1. 3) Herbalife Way 1. Macro environ mental Factors 2. 4) governmental/Legal Forces 2. 5) economic Condition 2. 6) fond/Cultural surround 2. 7) Technology Changes 2. little Environmental Factors 3. 8) node 3. 9) military capability of ambition among competitor 3. Four Management Functions that affects the saving 4. 10) Planning 4. 11) Organizing 4. 12) Leading 4. 13) commanding 4. terminal 5. Recommendation 1. Introduction 1. 1) About Herbalife Herbalife is a global nutrition, weight management and trim cargon troupe.It runs the business in 84 countries (As July 2011) and distributes the products by approx. 2. 7 million sovereign distributors. Herbalife recorded 5. 4 billion USD in sell sales in 2011 that exceptional prey Hughess (founder of Herbalife) vision of 5 billion USD. This company was founded by Mark Hughes in July 1980. (cited from Herbalife History) 1. 2) Mission of Herbalife To change passels lifestyles by providing the best business opportunity in direct merchandising and the best nutritio n and weight-management products in the world. (cited from Herbalife Mission) 1. 3) Herbalife WayHerbalife clicks the market by sponsoring world-class athletes, teams, events around the global such as Lionel Messi, FC Barcelona soccer clubs, 2011 realness Football Challenge and champions in more than 15 other sports. (Cited from Herbalife Sponsorship) Herbalife adopted multi-level market to distribute their products from independent distributors. 2. Macro Environmental Factors in that respect are many environmental factors that affect the business. Among these factors, we can categorize into two segment- internal and external factors or little and macro environmental factors.In external or macro environmental factors, following are contains political/legal forces of the Government, social/cultural environment, economic condition and the engineering changes. From the in a higher place factors, I want to dispute 4 factors. 2. 1) Political/Legal Forces Political forces are a s train of laws and regulation. This is the level of the government what and how intervenes in the economy. For example, tax policy, tariffs, environmental law, traffic restrictions, labor law and what goods and services are provided by the government and what are not and so on. And then the infrastructure of the business and how affect to the health of nation.Laws and regulations are forever changing and complex in the economy. For Herbalife, some products cannot import to capital of capital of Singapore because of the law. In this condition, Herbalife should try to discover in another way to export to Singapore that accept from the Singapore Government such produce the product in different way or scrutiny the way of production to get the same effect. 2. 2) frugal condition Economic condition can affect to the company. Economic condition contains economic growth, interest rates, commuting rates, inflation rates and taxation rates. The obtrusive thing is exchange rates.For Herbali fe, it is base in US and run the business in above 80 countries. So, Herbalife ceaselessly deal with exchange rate. Normally, exchange rates are al shipway fluctuating. All countries are also using their own currency. When local currencies vilipend in exchange market, this will be a problem. As the prices of the products are fix, the sugar will be reduced than genuine expect. 2. 3) Social/Cultural Environment It is the social face or cultural aspect such as health awareness, race growth rates, education, trends, lifestyle changes, attitudes to work, safety, age distribution, blank activities, career attitude and so on.For example in Singapore, most of old throng willing to work and earn money. just about of companies and organization desire to recruit two-year-old and active bulk. Herbalife reduce this problem by recruiting senior people. In this way, Herbalife pe authoriserates within senior people market. 2. 4) Technology Changes Technological factor also can decide th e company profit and standing the company in the business. This factor encloses research and development activities, automation, and technology incentives and so on. It can define the bulwark of entry to the market, efficient level of production, outsourcing decision.For Herbalife, they have Nobel laureates to do research their products in their own labs. Herbalife always pressed in Time magazine and magazines in US but they never press and advertise in Singapore. To penetrate Singapore market, they should advertise and press in Singapores magazines and newspapers. 3. small Environmental factors Internal or micro environmental factors include Poters cinque forces- bargaining Power of consumers, barging power of suppliers, affright of substitution, intensity of rivalry owing competitor, menace of new entrants. Among them, I want to discuss the following. 3. ) Customers Customers are one of powerful things in the business. They want the highest quality and the lowest price. talk terms power of the customer mean that more than negotiation of the price and broader meaning than that. Customers words also steadying and work for the company. Once they satisfy with the products or service, they advise other people to use the product. For Herbalife, customer service needs to be better. They very take care the new customers but not very much to the old one. This fact must be aware because the new or the old both are important for the company. 3. 2) Intensity of ivalry among competitors In earlier economic, rivalry makes the company profit to zero. Today, rivalry makes improve the quality and profit. In business, if competitors produce the same products, the company can learn from the competitor and even can produce better quality of the products. In that condition, the company no needs to introduce the product and only need to advertise and think about how to penetrate and how to get more market shares percentage. 4. Four Management Functions that effect to compa ny in that location are four main functions which are necessary and essential to be an efficient and effective company.These functions are planning or strategizing, organizing, leading and controlling. 4. 1) Planning It is the first step of the management functions. It comprises three stages of compensateting the objectives, decision making the action and achieving the goal. at that place has three kinds of planning which are strategic action plan, tactical action plan and operational action plan. In every action plan of this step, the most important thing is intimate SWOT strength, weakness, opportunities and threat. As Herbalife, they should analyze these things to be a successful company. For Herbalife, their strength is the products.Herbalife products are very effective and base on the natural things therefore can rely on these products. There are two weaknesses in Herbalife. The first one is that the retail price is expensive for normal-income people and the entropy one is extracurricularr cannot deal the products without person, who introduces the products as Herbalife term, consultant or sponsor. So everyone cannot buy everywhere. As Herbalife use multi-level marketing, there is no up-front cost, everyone can get a line part time or full time jobs as sale representatives and make profit themselves.This fact can attract the people to juncture and participate to Herbalife. In this way, Herbalife expands day by day. There are so many positions or travel in Herbalife such as consultants, supervisor, world team, millionaire team and so forth Everyone cannot get these positions. For example, Herbalife does not run the business in Myanmar. So, Myanmar people cannot get this kind of position except from PR. This can affect on motivation of the staffs or employees. 4. 2) Organizing The atomic number 42 step of management functions is organizing.Depending on how the company organizes the resources (such as human resources, financial resources, data from the market and technology from the technicians) decide the standing of the company in the business and the company profit. Some companies do not set the specific jobs for example, managers do chaos, office staff are fixing machinery broke, and employees are chatting and bit each other in office hour. In this condition, managers and senior managers can reduce this kind of problems by setting rules and regulations and the responsibilities and crap the work schedule.The irregular thing is the time. nigh of managers do everything and not sufficient time. Managers can solve this problem by delegation. after(prenominal) that, most companies face with budgeting problems. Managers want to do so many things consequently they have not sufficient finance in later. These things are making to failure organization. In Herbalife, all stake holders are doing their single(prenominal) works and always setting rules and regulations and all of the stakeholders must follow. And then, Managers have authority to do and distributors are also as their respective ways.Financial of the company are always growth because of the independent distributors. 4. 3) Leading The third one is leading. It concerns about human resources or employees. harmonise to Gomez-Mejia and Balkin (2012) P. 30, it consists of energizing and motivating the employees, leading or guiding the subordinate to achieve the organizational goal. Not all employees are always triggerd. To be an effective business, all employees and subordinates must be set offd and active and the managers are responsible to that.Firstly, manager let the employees know and clear the organization and then motivate to the employees will be the good result such as public Employee of the Month, Employee of the Year, realization letter etc. In Herbalife, they have readiness every month and motivate the people by incentive such as promoting, laurelsing, increasing the volume point, pass to worldwide and so on. The bad thing for Herbalife is charge for the training. If he or she wants to calculate the training he or she must be pay the training fees. 4. 4) domineering The last step of management function is controlling.It means that monitoring the performance meter. In this step, there are three steps firstly setting the performance standard, second comparing the actual performance to the standard performance and the last is correcting the actual performance to achieve the standard performance. In performance, there are so many factors such as quality performance, customer service performance, and financial performance and so on. To be a successful company in the business, managers should be scrutiny their subordinate and the company performance.In Herbalife, they set the target that how much net sale to be for the coming year. If distributors sales the product surplus, company appreciate and award to the distributors. This is the correcting and performing to achieve the standard performance. Controlling does not mean for only one time. If the companies overcome the standard performance once, set the next standard performance. Most of company looks only for the profit. This makes company to meet failure. Actually, if company meets with the target budget once, look other field to get success such as customer service and so on.Because customer satisfaction is very important for the business in market. 5. Conclusion As I mention from the above, Herbalife is weight-management products and skin-care Company. Today is good time to run the business for Herbalife because fast food outlets are more and more open and changing people take style from family home dinner to outside food. So people getting unfit and obesity rate is very high than the earlier. Time and circumstances are good. For second point of my view, they already expand and popular in above 80 countries.The more expand the business, the more problems will appear. So the company should always test and outfit their products a nd emphasize on customer service. Although the product is very good, the business will fail when customer service is not good quality. The third point is all of the employees, distributors, consultants, and supervisors are very proud to talk about their products. They love very much their company and the founder Mark Hughes. All of them are always motivate and unity. This is one of the ways to be a successful company in business. These are good points of Herbalife.On the other hand, not everybody knows Herbalife products. Only few people know. So, they should do advertise and make people to know their products. 6. Recommendation I can surely approximate that Herbalife will get success in near or further future because people in nowadays want to be slim, looking at good, healthy, beauty and earn more money. This company produces weight management products, medicine to clog diseases such as heart disease, liver disease, cancer, diabetes, stomach ache and so on. For puffy or desire to slim person, they will use the products.To earn money, Herbalife can do as full time or part time distributor or consultant. Their skin-care products are made from aloe vera and natural herbs and things do not put chemical into the products. So their skin care are authoritative and there is no side effects. On the other hand, Herbalife products cannot buy in everywhere and anytime. Some products cannot import to Singapore. There are very few Public compass in Asian country for example, Singapore. There is no press in Singapores magazines or newspapers from the established year of last 9 year ago. There have to pay money for training classes.From my point of view, these things should be shifting to effective ways. They can expand more and more but still need to find out the more effective ways. References http//www. oppapers. com/essays/Environment-Factor/887124 Environment factor http//wiki. answers. com/Q/List_macro-environmental_factors List macro-environmental factor http// answers. yahoo. com/question/index? qid=20100528065638AAQ6Wyo What are the environmental factors alter business and the impact of the environment factors touch it? http//www. quickmba. com/strategy/porter. shtml Rivalry http//www. oup. om/uk/orc/bin/9780199296378/01student/ additional/page_12. htm PESTEL analysis of the macro-environment http//www. enotes. com/business/q-and-a/among-planning-organising-leading-controlling-polc-123875/ among planning, organizing, leading and controlling (POLC) what are the two most important process and why? (according to me its planning and leading) http//www. articlegeek. com/business/marketing/pros_and_cons_of_mlm. htm https//new. edu/resources/managing-the-international-business-with-the-p-o-l-c-framework Controlling Books Management mess / Performance / Change Gomez-Mejia. Balkin